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Reschedule Processing Fee


Reschedule Processing Fee Request Procedure

This is if you have previously rescheduled and now have to pay the reschedule processing fee. 


Please include as much of the following information as possible. The more information provided, the easier it is to find your originally scheduled course. Not providing information will result in a delay.

  • Class type 
  • Date of original class
  • Requested reschedule date (view course calendar online beforehand)
  • Your contact information (phone # / email / address/ full name)


Class Cancellations & Refunds

** CANCELLATIONS & REFUNDS: Refunds will be given if EMAIL notification is received at least three (3) working days prior to class less a $10 processing fee. Registrations made with LESS than 72 hours to the registered class time are NOT REFUNDABLE. Online learning Courses are NOT REFUNDABLE. It is your responsibility to confirm that you enroll in the correct course.We are not responsible if you select and attend the wrong course.You will NOT be admitted to the course if you are late. If you do not show up or are late for a class you have 1 month to re-take another (same type) course at no extra cost (no refunds). Please note we can only reschedule you once without charging a fee- any reschedule after that is a fee of $10. Please give us notice if you plan on rescheduling so that we can reserve you a seat.

CPR Product Returns & Refunds

Returns must be made within 30 days of the product shipment. The items must be unopened and unused. AED's, Online Courses and Videos cannot be returned. The customer must pay for shipping back to our warehouse as well as a 10% restocking fee. Before returning any items, the customer must contact us first to receive an RMA.

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